Changelog

What’s New

User Experience Enhancements

• Refreshed visitor badge display: Paired badges waiting for a visitor now feature a clean, updated screen design.
• Accurate reservation totals: The counter in My bookings now shows only your personal desk reservations, so desks booked for visitors won't be added to your total.

What’s Fixed

• Fixed an issue where connecting to a badge via Bluetooth could fail on the first attempt. The app now retries automatically to make pairing quick and reliable.

What's New

Employee badges

• Reliable badge image updates: Improved how image updates sync across employee and visitor badges, ensuring devices always display your latest badge image cleanly without retaining old graphics.

What's Fixed

• Tidier booking suggestions: Desk booking and asset suggestions now display a maximum of three time slots per item, keeping the schedule view clean and easy to browse.
• Ad-hoc visitor check-ins: Fixed an issue in Visitor management where the visit date did not show up in the visitor log for walk-in or ad-hoc check-ins.
• Device subscription status: Resolved an issue where active workplace devices on select accounts could mistakenly display an unexpected subscription error.

What's New

App Experience

• Accurate notification links: Tapping notifications and workplace announcements now takes you directly to the right view in the app.

What's Fixed

• Fixed an issue in visitor check-in where waiting on the photo capture screen could cause the screen to reset or skip ahead unexpectedly.

What's New

Meeting room booking

• We've updated calendar synchronization to help accounts with a large number of rooms load their upcoming events much faster.

What's Fixed

Joan Visitor management

• Returning guests using touchless check-in will no longer be asked to re-sign documents they've already completed when the requirement is turned off in your settings.

What's Fixed

• Visitor check-in email times: Fixed an issue where visitor check-in confirmation emails displayed times in UTC. Notifications now accurately show the check-in time using your building's local time zone.

What's Fixed

• Health screening settings: Office managers and administrators can now reliably view and update health screening configuration settings across the portal.

What's New

Joan ePaper Badge improvements

• Sharper photo and logo quality: We updated image rendering for visitor and employee badges, ensuring profile photos and company logos display with better clarity and contrast on e-paper screens.
• Reliable visitor badge screens: Visitor photos now stay securely on the badge screen when navigating device buttons, preventing images from accidentally clearing.

What's Fixed

• On-site asset check-in: Resolved an issue where asset bookings could bypass check-in rules. The app now correctly opens your camera to scan the QR tag when local check-in is required.
• Language sync across devices: Fixed a bug where personal language selections did not persist properly across different devices or align with organization defaults.

What's New

• Optimized badge displays: Profile photos and company logos on employee and visitor e-paper badges now render with sharper contrast and better clarity.
• Accurate billing dates: Your billing overview now reliably displays exact renewal and cancellation dates across multi-year and prepaid plans.

What's Fixed

• Fixed an issue where team members received a permissions error when updating their personal account details.
• Fixed a bug where Parking and Asset booking check-ins bypassed the required QR code scan when local check-in was enabled.
• Resolved an issue where your chosen language preference did not save properly across different devices.
• Fixed an issue where dismissed in-portal announcement banners reappeared sooner than scheduled.

What's New

Visitor Management & ePaper Badges

• Sharper badge photos and logos: We updated how profile images and company logos render on ePaper badges, giving you clearer pictures and better contrast across different badge displays.
• Persistent visitor badge images: Photos uploaded to visitor badges now stay securely displayed, preventing accidental resets when interacting with the badge.

What's Fixed

• Parking and Asset check-in: Fixed an issue where asset reservations bypassed the required on-site verification. The app now reliably prompts you to scan the QR code before completing check-in.
• Language preference syncing: Fixed a bug where your selected profile language did not stay consistent across all your devices.
• Banner notifications: Resolved an issue where previously dismissed announcement banners would pop back up after logging in.

What’s New

• Persistent language preferences: Your preferred display language is now saved to your account. Set your language once, and you will see the same language across all your browsers and devices.
• Released room minutes in Joan Analytics: Joan Analytics now tracks early check-outs, giving you accurate data on how many unused meeting room minutes were freed up for others.
• Multi-department filtering for Desk booking: You can now filter desk reservations across multiple departments at the same time.

What’s Fixed

• Fixed an issue that prevented you from signing out of your account.
• Fixed an issue where Office 365 room scanning failed to update calendar details.
• Resolved connection dropouts to keep real-time device updates stable.