Changelog

What's New

Joan Visitor management

• Easier ePaper badge setup: We have simplified the way you connect your visitor badges. You can now link an ePaper badge directly to its Visitor tablet during the pairing process. You can also edit this connection anytime right from the badge's detail page, saving you from extra setup steps.
• Updated device details layout: We improved the placement and design of the action buttons on the device details page, making it cleaner and easier to manage your visitor devices.

What's Fixed

• Accurate room availability on older apps: We resolved an issue in older versions of the mobile app where the floorplan view showed all rooms as available (green), ignoring the time slot you actually chose. It now correctly shows room status for your selected times.
• Smoother time picker scrolling: We fixed the scrolling behavior on the time selection screen. You can now easily scroll to choose your exact booking hours when creating or editing a meeting room reservation.
• Cleaner pre-registration flow: Visitors will no longer see the photo upload option during online pre-registration or touchless registration. This step is now kept exclusively for on-tablet check-ins.
• Visual fix for visitor badge hovers: We corrected a layout bug where hovering over visitor badges caused the tooltip to stretch full-width and spill off the screen.

What's New

User Experience Enhancements

• Default logo for badges: If you haven't set up a custom logo, your epaper badges will now display the Joan logo instead of leaving an empty space.
• Smoother typing and screen stability: We've improved how the keyboard behaves on iOS devices. The screen won't jump around when you type, and we've locked the screen orientation to keep your view steady.
• Front-camera support for Android: Android devices now support opening the front camera by default for quick check-ins and camera features.

Performance Improvements

• Faster Bluetooth connections: We updated our Bluetooth filtering logic. This makes the app much faster and more responsive when looking for nearby devices.

What's Fixed

• Visible Parking and Asset bookings: Fixed an issue where your Parking and Asset bookings wouldn't show up on the mobile home screen if Desk booking was turned off.
• Accurate room availability on floor plans: Fixed a bug on older versions of the app where booked rooms incorrectly showed as available (green) on the floor plan. Room availability now accurately matches your selected time slot.
• Easy check-in camera fix: Fixed a bug that occasionally prevented the camera from opening when you tried to use easy check-in.
• Easier time picker scrolling: Fixed a scrolling glitch in the time picker. You can now scroll through hours and select your booking times without any hassle.

We have rolled out some updates and important fixes under the hood to keep your Joan experience running beautifully. Here is a look at what has changed in this release.

What's New

• Asset API Documentation: We expanded our developer documentation to include Assets and Asset types, making it easier to connect your physical workplace resources with other systems.

What's Fixed

• Meeting Links for On-Spot Bookings: Fixed an issue where video meeting links (such as Google Meet or Microsoft Teams) were not generated when you booked directly on a Joan device. These links will now appear as expected in your calendars.
• Visitor Management PDF Formatting: Resolved an issue where bulleted and numbered lists in signed Visitor management documents lost their structure when downloaded as a PDF or sent via email.
• Office 365 Room Connection: Fixed a connection error that occasionally blocked Office 365 calendar rooms from being added successfully to Joan.
• Low Battery Notification Controls: Resolved an issue where battery status alerts were sent even when system notifications were turned off, and corrected a bug that sent duplicate emails if the admin and maintenance email addresses were identical.
• Smoother SSO Sign-In: Improved how we handle changes in Single Sign-On (SSO) permissions. If permissions are changed or revoked, Joan will now guide you clearly rather than displaying an unexpected technical error.
• Reseller Account Resets: Fixed a billing flow issue to ensure reseller connections are cleanly removed when resetting your payment method.

What's Fixed

• We fixed an issue in Room booking where the time selector appeared behind the "Day and time" box. You can now easily edit and select your meeting times without any hassle.

What's New

Workplace Management

• Consistent views for your active tools: We updated how the web portal and mobile floor plan display your active features.

Joan ePaper Badges

• Clearer image upload guidelines: We added handy tips right below the image upload area to help you get the best look for your ePaper badges. For the sharpest display, use an image with a 528 x 768 px resolution. The badges natively show black, white, yellow, and red. If you use other colors, we will blend them as closely as possible, but sticking to the native colors will give you the crispest result.

What's Fixed

User Experience

• Timepicker display on desk settings: We fixed an issue on the desk time slot editing page where the start and end time dropdowns were cut off at the bottom of the form card. You can now choose your times easily without any page clipping or awkward scrolling.

What's New

User Experience Enhancements

• A cleaner app interface: We've improved how the app handles disabled features. If your office doesn't use Desk booking or Parking and Asset booking, those options and navigation menus will now stay completely hidden so your screen remains clean and focused.

What's Fixed

App Performance & Usability Fixes

• Faster startup times: We fixed an issue that caused the startup screen to hang longer than necessary. The app now opens immediately as soon as it's ready.
• Smoother on-screen signing: Writing your signature on the screen is much easier now. The digital line follows your finger precisely without drifting or lagging to the right.
• No more unexpected keyboards: Closing the search bar's booking sheet on the home page won't accidentally trigger your phone's keyboard to pop up anymore.
• Perfectly proportioned visitor badges: Visitor photos on Joan ePaper badges now display with the correct aspect ratio, so they won't look stretched or distorted.
• Reliable visitor invites: Images, logos, and QR codes now load properly when opening visitor pre-registration links on mobile browsers.

What's New

• Desk booking API documentation: We've added Desk booking to our API reference. Your team can now easily find the API calls needed to manage desk reservations and build custom integrations.

What's Fixed

• Joan 13 room display: We resolved an issue where Joan 13 devices weren't displaying all of their assigned meeting rooms. Your devices will now correctly show all your scheduled spaces without any omissions.

What's Fixed

• We resolved an issue where recurring meetings on your Joan devices weren't showing up in chronological order. All your scheduled meetings will now appear in the correct sequence, making it easy to see what is coming up next.

What's New

Performance Improvements

• We’ve upgraded our core systems to make MyJoan faster and more responsive. These behind-the-scenes updates keep the platform running smoothly and lay the groundwork for future speed and stability improvements.

What's New

• Clearer battery alerts. Identifying which device needs a charge just got easier. Low battery alert emails now include the device name. This makes it simple to spot exactly which unit needs attention, especially for devices that manage multiple rooms.

What's Fixed

• Cross-location visitor check-out. We fixed an issue in Visitor management where guests couldn't check out if they were using a different kiosk from the one where they checked in. Your visitors can now check out from any kiosk at any of your locations.
• Better booking feedback. We've updated the error messages in Meeting room booking for overlapping reservations. If you try to book a space that's already taken, you'll see a clearer message so you can quickly find another time.